Returns and Repairs
Returns:
Returns must be made within 1 month of receiving the item and you will be responsible for shipping costs. You will receive a refund once I have received the item.
In most cases, custom items cannot be returned, but I will send plenty of photos to make sure I get them just right before shipping them out.
Repairs:
Please notify me of items needing repair by e-mail before shipping them and include pictures in the e-mail.
Most repairs from normal wear and tear will be free, but you will be responsible for the cost of any stones that need to be replaced.
For pieces that have been damaged beyond normal wear and tear, I will charge an hourly rate plus materials. You may contact me for an estimate, but this may change once I receive the item. Some damage is hard to see in pictures.
The amount of damage and whether or not it is normal wear and tear will be decided by me.
In most cases, you will be responsible for shipping costs for repairs. If the item arrives damaged, I will cover the shipping to get it repaired. Please send pictures of the item and the packaging it arrived in.
Please note that some components are irreplaceable and others need to be ordered in. Irreplaceable components will be replaced with similar ones that I have on hand. If a component can be ordered in, I will contact you to find out if you would like the component ordered or if I should use what I have on hand.
Returns must be made within 1 month of receiving the item and you will be responsible for shipping costs. You will receive a refund once I have received the item.
In most cases, custom items cannot be returned, but I will send plenty of photos to make sure I get them just right before shipping them out.
Repairs:
Please notify me of items needing repair by e-mail before shipping them and include pictures in the e-mail.
Most repairs from normal wear and tear will be free, but you will be responsible for the cost of any stones that need to be replaced.
For pieces that have been damaged beyond normal wear and tear, I will charge an hourly rate plus materials. You may contact me for an estimate, but this may change once I receive the item. Some damage is hard to see in pictures.
The amount of damage and whether or not it is normal wear and tear will be decided by me.
In most cases, you will be responsible for shipping costs for repairs. If the item arrives damaged, I will cover the shipping to get it repaired. Please send pictures of the item and the packaging it arrived in.
Please note that some components are irreplaceable and others need to be ordered in. Irreplaceable components will be replaced with similar ones that I have on hand. If a component can be ordered in, I will contact you to find out if you would like the component ordered or if I should use what I have on hand.
